Shipping policy
Thank you for shopping with Cyrene Skincare at www.cyreneskincare.com. We are committed to delivering your skincare essentials quickly, securely, and reliably.
1. Shipping Destinations
We currently ship orders to the following countries:
🇪🇺 European Union countries ( German warehouse )
🇬🇧 United Kingdom ( uk warehouse )
🇹🇷 Turkey (from our Turkish warehouse)
🌍 Other international destinations – please contact info@cyreneskincare.com for availability.
2. Processing Times
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All orders are processed within 1–2 business days after payment confirmation (excluding weekends and public holidays).
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You will receive a confirmation email with tracking details once your order has been shipped.
3. Shipping Times & Rates
| Region | Estimated Delivery Time | Shipping Cost* |
|---|---|---|
| EU Countries | 2–7 business days | Calculated at checkout |
| UK | 3–8 business days | Calculated at checkout |
| Turkey | 1–3 business days | Local rates apply |
| Rest of World | 7–14 business days | Varies by location |
Free shipping may be available for orders over a certain threshold. Please check current promotions on our website.
4. Customs & Duties (Non-EU Orders)
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For international shipments outside the EU, additional customs fees, taxes, or import duties may apply.
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These charges are the responsibility of the recipient and may vary depending on your country’s regulations.
5. Order Tracking
Once your order ships, you will receive an email with a tracking number. You can monitor your shipment via the carrier's website.
If you haven't received your tracking number within 3 business days, please contact info@cyreneskincare.com.
6. Delivery Issues or Delays
If your order is delayed or lost, please reach out to us immediately. We will work with our logistics partners to resolve the issue as quickly as possible.
7. Missing or Damaged Items
If your order arrives incomplete or damaged, please notify us within 7 days of delivery, including clear photos of the package and products. We’ll investigate and provide a resolution (refund or reshipment).
Need help?
Our customer care team is here to support you.
📧 support@cyreneskincare.com
🌐 www.cyreneskincare.com